An Entirely New Approach To Delivering Safety Information To Guests
Royal Caribbean Group is replacing the traditional safety drill, with the new innovative Muster 2.0™
The process will be faster and have a more personal, which encourages higher levels of safety.
Tested on Symphony of the Seas in January 2020, Muster 2.0 has been more than a year in the making. Guests who took part in the mock process indicated a strong preference for the new approach. They also reported better comprehension and retention of the safety information.
The New Royal Caribbean Muster Drill Approach Will Help Guests Enjoy A Smoother Sail Away
Muster 2.0 enables guests to access the key elements of the safety drill. This includes things like; What to expect and where to go in case of an emergency and life jacket instructions.
eMuster™ provides information on mobile devices and interactive stateroom TVs. Guests can avoid large group assemblies by reviewing the information at their own time prior to setting sail.
The new approach also allows guests to enjoy more of their vacation with no interruption.
After reviewing safety information individually, guests will complete the drill by visiting their assigned assembly station, where a crew member will verify that all steps have been completed and answer questions. The ships will not depart until all guests have completed the drill.
The distributed muster for ocean-going vessels concept is patented in the United States and is patent-pending in major markets around the world, including the various cruise industry flag states. The company has also worked with international regulators, the U.S. Coast Guard and other maritime and government authorities to ensure it meets all safety requirements.
Cruise Lines to Eliminate Crowding By Using The Technology
In addition to introducing the new process on the ships of its own cruise lines – Royal Caribbean International, Celebrity Cruises and Azamara – Royal Caribbean Group is offering to license the patented technology to interested cruise operators and will waive patent license fees during the time the world and industry battle the global pandemic. Patent licenses have already been granted to the company’s joint venture, TUI Cruises GmbH, as well as Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.