Can My Cabin or Flight Change Without Consent?
In some circumstances the cruise line can change your cabin or flight without your permission. The golden rule for customers and travel agents is to RECAP. The importance of this cannot be emphasised enough. Before you take or make that deposit, check the details. Apart from the obvious details, it is worth checking to see if the cruise line can change your cabin. This may be ok with you or not, depending on the policy of the cruise line, but please just check.
Changing The Cabin
So for example, P & O will automatically upgrade you if they wish, unless you say otherwise at time of booking. This works for some people, but not for others. You may want a low deck midship cabin and have booked an oceanview, but get upgraded to a balcony. The trouble is it may be right at the front of the ship on a high deck. Not a problem for some people, but if they have walking problems or motion sickness, this is a no no.
MSC used to have a policy that the cabins could be changed at anytime, but I am not sure if this still stands. Terms and conditions change, so please don’t presume things are the same as they were last time you booked. Ask the question even if you feel silly, because it’s your money, your holiday. Likewise if you are a travel agent or work for the cruise line, make sure your guest is aware of these things, otherwise you will lose the most important thing of all, trust.
Changing The Flights and Deposits
Flights also deserve a mention as I have seen first hand what can go wrong with these. I booked a fly cruise for my family a few years ago. I was the customer and the travel agent in this case. I booked a cruise with free flights. I paid the deposit and presumed the normal terms and conditions applied as far as non refundable deposits and cancellation policies were concerned. Apparently this is not the case. A free flight is not a free flight. What actually happens is that the cruise fare is reduced by the cost of the flight. So when you go to cancel your fly cruise within the allocated time, the tickets for the flights may have already been issued. This means you are liable to pay that money. There is a way around this, and that is to make the request for the cruise line NOT to issue the tickets. the drawback of this is that the flights may change or increase in price.
One of my customers also had a situation where the direct flights were changed to indirect. The problem with this was that there was a family group travelling with an adult with special needs. This caused a huge amount of stress to the family as well as the fact that they had medication in their checked in bags which they had no access to at their connecting airport.
So make sure to check everything before you make that booking and ask your travel agent to make a note on the booking of what has been agreed.