Michael English Talks About The Importance of Teamwork and Communication
Celebrity Cruises recently scooped a massive four awards at this years TTG Awards Ceremony in London. Add this together with the industry buzz around the brand new Celebrity Edge, and I wanted to find out what life is like for the Celebrity Cruises Business Development Team at the moment. Here’s Michael English, Head of Business Development UK & Ireland to Summit up!
As Head of Business Development, what is an average day life for you?
The first thing is that no two days are ever same in my role.
I believe I have the best role in the sales team having so much variation. My role can include anything from dealing with our top producing accounts, working with our award winning sales team – to working on new initiatives to get more new guests to cruise with Celebrity Cruises.
Celebrity Cruises walked away with an incredible four TTG Awards this year. Luxury/Specialist Cruise Line of the Year, Ocean Cruise Line of the Year, Supplier Sales Team of the Year, Travel Company of the Year. Can you give an insight into what you believe drove the success of Celebrity to achieving so many awards?
First of all I must say a huge thank you to every trade partner who voted for Celebrity Cruises and the awards are a true reflection, recognition and direction that Celebrity Cruises are taking. Working with Travel Partners is vital to our success as we look to bring cruises holidays to a new groups of guests.
What was your last holiday?
I’m writing this on my flight down to Miami with my son, where we are spending the weekend catching up with friends and attending a couple of sporting events there.
It very important to me that I have the right balance between work and personal life – so this is Dad and son weekend in Miami.
How did it feel to win the CLIA Outstanding Contribution to the Cruise Industry award?
This was a huge surprise! It was a real honour to be presented with the award. To be recognised by your colleagues and travel industry partners is a very special award.
Your job role must require organisation, focus and a lot of energy. Do you have any lifestyle or management tips you can give us?
Listen – to what people are saying. God gave us two ears and one mouth not two mouths and one ear.
Communication – Is key to every solution.
What are your hobbies?
I’m on a quest to continue to climb various mountains summits. So far I have completed Snowdon, Ben Nevis, Scarfell Pike, Kota Kinablua/ Kiimanjaro/ Island Peak Nepal/ Mont Blanc/ Machu Picchu/ and next one will be India highest summit.
Name one or more things on your bucket list.
Summit Everest and Sky Dive
To get the latest news on Celebrity Edge and find great offers go to celebritycruises.co.uk