Tag Archives: First-Time-Cruiser

Cruise People – Jenny Elliott – Celebrity Cruises

Jenny Enjoys Helping People Find Their Dream Cruise

I first met Jenny in 2009 at a bmi cabin crew recruitment day, where I discovered her sweet nature and passion for travel, as we shared our nervousness and excitement at the time. We recognised each other two years later when our paths crossed again but this time it was at the Royal Caribbean office in Weybridge. Jenny now works solely for Celebrity Cruises and I wanted to find out what life is like for a Personal Cruise Specialist.

How did you come to work in the Cruise Industry and what was your first job?

I did a 2 year BTEC course in Travel and Tourism where I achieved a distinction! Straight from college I started working for First Choice in one of their travel shops and stayed there for 5 years. After that I decided to move onto selling Cruises. I worked for Teletext Cruises and then onto Royal Caribbean.

What is your job role and what do you enjoy about it?

I am a Personal Cruise Specialist for Celebrity Cruises. I enjoy talking to different people and helping them find their dream cruise. Some people have saved for a long time and need help with what to book. I have built up a good client database and have regular guests who always keep in touch, even when they are onboard.

Jenny receiving her award for Outstanding Customer Service

What is the most memorable event you have attended as a result of your job?

There have been a few but I would probably say the Emma Pontin Memorial Event onboard Eclipse sticks in my mind. She is the Godmother of Eclipse and sadly lost her life to breast cancer a couple of years ago. She was a real inspiration to me and when she passed it was very sad for all of us at Celebrity. We held a memorial onboard the ship in her honour and invited her family and friends along. We presented them with a special glass penguin that was made on the ship, as that was her favourite animal. You can see the penguin proudly standing next to her portrait on Deck 3.

What challenges do you face in your day to day job role?

The main challenge is availability. We try and encourage guests to book early to secure direct flights, or specific room configurations, such as adjoining rooms, midship locations or accessible rooms. But the closer we get to the date of departure, the harder it is to find guests exactly what they are looking for.  It is disappointing for both us and the guests, when there is no availability.

What was your last holiday?

In September I flew to Seattle and went on a 1 week Alaska cruise. The landscapes there are amazing and I’ll never forget flying over the Juneau Icefield in a seaplane, just a couple of hundred feet above a glacier. There is so much to see there I think you could easily spend 3 weeks visiting different places. I would do another Alaska cruise without hesitation.

Cruising in Alaska

Have you got your next holiday booked and what/where is it?

Currently my next holiday is a cruise to the Norwegian Fjords next September onboard Celebrity Silhouette. I have some friends coming with me as it is my 30th birthday next year. My parents are also coming as it is my Dad’s 70th. I have not been to the Fjords before so I am really looking forward to it. The pictures that I’ve seen from my guests look amazing!

What are your hobbies?

Cruising of course! I’ll try and do at least two cruises a year. I also enjoy going on country walks. I borrow two Wee-chons (Westie x Bichon Frise) from a neighbour and we walk through the fields. They love the outdoors. I like doing yoga to help me relax as working in the office can be stressful sometimes.

Name one or more things on your bucket list.

I’d love to cruise around New Zealand as it looks like a beautiful country. Alaska and the Norwegian Fjords were on my list but they are now ticked off.

If you could create your dream cruise what would it be? 

I’m happiest when I go away with my close friends. I also love sailing from Southampton because you don’t have to fly and have a couple of relaxing sea days before the ports begin. My dream room would be the reflection suite that has a cantilevered shower! Or one of the new edge villas that have a private plunge pool!

What would you say to someone who is thinking about taking their first cruise?

Do it! You won’t regret it. I book so many people on their first ever cruise and everyone comes back raving about it and want to book another one straight away.

Check out the new ship coming from Celebrity Cruises – Celebrity Edge

For the latest offers and promotions go to celebrity cruises.co.uk

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Cruise People – Ladies Who Lunch

Donna Stoneman Shares Personal Cruise Experiences and Valuable Tips

Although the Surrey mum of three, Donna Stoneman does not confess to be one of the Ladies Who Lunch, ironically the day I asked for her consent to use the title, she had just been to lunch with some friends! As someone who has cruised many times with different cruise lines to all sorts of destinations, Donna gives great insight to anyone who wants to book a cruise but doesn’t know where to begin.

When was your first cruise? Which ship was it and where did you cruise too?

It was an Eastern Caribbean Cruise, Christmas 2008 on the Independence of the Seas.

Onboard Independence of the Seas for New Years Eve

What made you book your first cruise?

It was something we’d wanted to try after a friend told us what a great time they’d had. We went with my three children and mother and father in law. We left on Boxing Day and flew to Miami. It was lovely to have some winter sun and we had a fantastic New Years Eve onboard.

What did you like/dislike about your first cruise?

With three generations holidaying together, trying to keep everybody happy can be quite tricky. However, the ship gave us all independent space to do what we wanted and we weren’t in each other’s pockets. The children were really happy with all the activities organised by Royal Caribbean, and the grandparents were happy to have us all together at dinner. There wasn’t really anything I didn’t like about our first cruise, the Independence of the Seas was a new ship at the time, and we thoroughly enjoyed our holiday.

What is was your favourite cruise so far, and why?

Sailing from Venice around the Adriatic on Oceania Riviera in 2012. The ship was beautiful, we met lots of lovely people and the itinerary was fab. It was very port intensive but the ship was slightly smaller so we were able to dock in some lovely ports. The Adriatic coast is stunning and sailing into Montenegro is breathtaking.

Donna plays shuffleboard as they sailaway from Santorini on Oceania Riviera

What is it that appeals to you about cruising?
I’ve taken a lot of cruises as a single mum with kids. I always felt safe onboard on my own and, as you know, keeping kids entertained on your own is hard work – especially when you have such a wide age gap like mine. The kids were always happy and safe, which allowed me to have a relaxing time. 
One of the great things about cruising with Royal Caribbean is that their loyalty scheme recognises the credits for cruises the children have taken as youngsters. That stays with them for life.

I love the fact that you see several places without having to constantly pack, check in/out and the travelling is done when you’re asleep. We like to hire motorbikes which allows us to get around quickly. It’s lovely to come back to the air conditioned comfort of your cabin after exploring. Also, it’s great to dress up and have a fab evening, while someone else is taking the strain of getting you to your next destination.

Sailing away from the Hubbard Glacier onboard Celebrity Infinity.

How do you decide which cruises to take?

As life progresses, what we look for in a cruise changes. When the children were young it was about keeping them happy with bigger ships and full on entertainment. Now we prefer a bit more luxury and are highly influenced by the itinerary. We’ve done the Med so many times it’s not appealing anymore. We’ve tried several cruise lines, Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Princess Cruises, Seabourn, Crystal Cruises and Oceania Cruises and they all offer something different. We still haven’t found our perfect line so will just have to keep trying.

Do you have a bucket list of places you want to visit?

I’d like to do a South American Cruise and a Polynesian cruise

What’s the first thing you do when you step onboard a cruise?

Head to the bar! Explore the ship.

What was your last cruise and what did you like/dislike about it?

In July, We repeated our cruise from Venice down the Adriatic ending in Athens. Whilst the food was exceptional, we thought that the Riviera had lost a bit of its sparkle for us. There was also a lack of entertainment which spoilt it somewhat. It was full of Americans who are very keen to tour and the itinerary was port intensive so people went to bed early . This was quite an expensive cruise for us and we didn’t think it was value for money. We’d like to find a line which affords us some luxury with good food but also entertainment at night.

What is your next cruise? What are you most looking forward to?

We are going on Norwegian Getaway in November and will be sailing to Mexico and Honduras which we’ve not been to before. Entertainment is fab on NCL and we love Howl at the Moon.

What would you say to someone who is thinking about trying a cruise but is worried they will feel trapped on a crowded cruise ship?

I’ve been on some big ships but never felt crowded or herded.

Donna and Gary on a Mediterranean cruise onboard Norwegian Getaway in the Haven.

Do you have any tips for booking a cruise?

Upgrades – We don’t always spend a lot upgrading cabins. Sometimes its worth the price difference but I wouldn’t spend a lot upgrading if the only benefit is a larger cabin. Check which benefits are included with any upgrade and only pay extra if those benefits are worth it to you.

Haven on Norwegian Cruise Line is quite expensive but our cabin was no bigger. The main benefit was a butler we never saw, a seperate restaurant that we didn’t actually eat in and access to posh beach club, which we discovered we could have bought passes for without the need to upgrade to Haven.

I have been in a Grand Suite on Royal Caribbean. Benefits include access to the Concierge Lounge (which was a windowless room on Independence of the Seas that you didn’t want to spend much time in), but the best benefit for me was the separate sun bathing deck which negated the need to reserve a sun lounger at dawn.

We took Concierge the first time we sailed on Oceania but there was no main benefit to the extra price. So this time we had a basic cabin, but it had a huge balcony which to us was more important than a concierge we didn’t actually see.

On Celebrity we had an Aqua Class room but didn’t use the spa facilities so that wasn’t worth it. We ate in Blu once, which is the clean eating restaurant dedicated for Aqua Class guests, but next time we will use the price difference to buy a dining package.

Research – I use the internet to help me choose my cabin. I try to workout which side of the ship will get more sun in the first instance. I also dont want to be under an overhang from the deck above which are on some ships. We sailed on Regal Princess and discovered that two mini suites had balconies which extended over half of the bridge below and could have held a party of 50. It was fabulous. My bug bare is to be opposite a service door. Unfortunately deck plans don’t show their locations but to be on the safe side I only choose cabins with interiors opposite.

Loyalty – Some loyalty schemes are better than others. I’m now Diamond Plus with Royal Caribbean, and this affords me lots of benefits. I think they are one of the better loyalty schemes.

Fly/Cruise – If organising our own flights I feel safer to fly the day before – just to make sure I’m there in plenty of time. I took the children on a two week cruise on the Explorer in Christmas 2010 which sailed from New York. I thought it was silly to fly to New York City and not see any of it,  so we stayed for three nights before the cruise. When we eventually embarked it appeared that half the ship had missed flights because Heathrow was closed due to snow. The next dock they could embark was Barbados which was 5 days into the cruise.

Golden Gate Bridge – Donna enjoying her balcony onboard Celebrity Century.

It is a good idea to combine the flights and cruise with the same travel company and then it is their responsibility to get you on the ship. Sometimes, though, this can be expensive. I took the whole family (6 of us) on a Baltic cruise and the transfer from Copenhagen airport to the ship was £300 and it was only a 20/25 min journey. Not taking the transfer however would have broken the continuity and put the responsibility on us to getting to the ship in time. As we were flying in that morning I felt I had the choice of either pay the transfer or fly in the night before and put us all up in a hotel.

Gratuities/Tips – When we sailed on Seabourn I liked the fact that tips were not required or expected. With free style dining now you don’t have the same relationships with waiting staff that you used to when it was traditional dining.

Drinking Age – If you are travelling with 18 – 20 year olds, check drinking ages for each cruise line in advance as each one is different. I took two 20 year olds on a Baltic cruise with Princess and they weren’t allowed to drink. If we had sailed Royal Caribbean they could have done as their criteria is the drinking age of the country of departure ( which means its 21 if sailing form the states but 18 if Europe)

What would you say to someone who is considering booking their first cruise?

Try it – you’ll never look back!

After a day of rib riding in Oslo, Donna enjoys a sailaway drink on her mini suite balcony onboard Royal Princess.

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