Award winning Hapag-Lloyd Cruises’ are official sponsors of Polo In The Park this year. It’s the perfect fit with their reputation as one of the World’s leading luxury and expedition cruise lines.
Image Credit: Hapag Lloyd Cruises – Europa 2 sailing past the New York skyline
A Hapag-Lloyd Cruises lounge marquee area will be located next to the Polo pitch where visitors will be able to find out more about Europa 2 (rated as World’s Best Cruise Ship) and their new state of the art ultra luxury expedition ship Hanseatic Inspiration. Thoughtfully, there will be a phone/tablet charger in the marquee for people to use free of charge.
Image credit: Hapag Lloyd Cruises – Pool Bar onboard Europa 2
The leading cruise guide book, Stern’s Guide to the Cruise Vacation once again awarded Hapag Lloyd Cruises’ Europa 2 the highest distinction rating of 6-stars plus. “Having cruised on almost a thousand ships, I can honestly say the Europa 2 is one of the most beautiful ships I have ever seen. From the top notch service, to the luxury accommodations, to the superb gourmet food, the Europa 2 is in a class of her own,” said Steve Stern.
They also won Best Adventure / Expedition Cruise Line category in the 2018 Wave Awards. These are just two of a long list of awards recognising the outstanding level of luxury, service and attention to detail the cruise line are renowned for.
As well as stunning itineraries, details of which will be available at the marquee, there are two unique cruises for lovers of fashion and art.
fashion2sea is an entire cruise dedicated to fashion onboard Europa 2. Travelling from Lisbon to Hamburg, visiting cities with true style in mind. The format for the cruise includes exclusive collaborations with renowned designers, glamorous fashion shows, new collections, a pop-up store, a beauty lounge, make-up workshops, and a fashion dinner.
In partnership with the renowned art magazine Weltkunst the art2sea cruise sails from Monte Carlo to Civitavecchia and focuses on old masters and modern art. There will be guided visits to galleries, exhibitions and museums such as the world-famous Uffizi Gallery in Florence. Back on board and guests can enjoy lectures and discussions with knowledgeable experts.
Image credit: Hapag Lloyd Cruises – Europa 2
New Expedition Class
The 230 passenger Hanseatic Inspiration, sets a new standard for the expedition experience, including retractable glass balconies on the sun deck. These have been designed to give guests the feeling of hovering directly above the water.
The onboard experiences match the incredible design. To find out more, get your Polo In The Park tickets using SHIPSPOLO discount code to save £5 per ticket book now
Polo In The Park is celebrating it’s 10th successful year at Hurlingham Park in London next weekend. It’s a fantastic event to enjoy with friends or family on 8 – 10 June. What’s more, when you buy tickets to the event and enter my unique code SHIPSPOLO at checkout, you get a £5 discount.
The award winning London property specialists, Chestertons are the headline sponsor for Polo In The Park for the fifth year running. I met a few of the guys from Chestertons at the team draw recently and what a great bunch they were. It was interesting to hear about the various events they get involved in with the local community. Central Sales Area Director, Corey Askew told me how he had the idea for Chestertons to organise a coat drive. For those of you unfamiliar with this term, it is when the employees and community donate coats which are collected and given to those in need.
As well as the London area, Chestertons also have properties for sale and rent all over the world. Even if you are not in the market to buy, sell or rent property right now, I can strongly recommend checking out their website even if it’s just to drool over the beachfront properties in the Cayman Islands. A good place to start for inspiration for your vision board is Chestertons website
This beautiful park in Fulham is also the home of the Hammersmith and Fulham Rugby Football Club. It is thought that Fulham Football Club played here when they were still a church side boys team. The Park is located next to the famous Hurlingham Club, a private members sports and social club, which was responsible for introducing Polo to England in 1869.
Champagne Lanson Garden
Overlooking the playing field will be Lanson’s largest outdoor Champagne Garden. The perfect place to enjoy the match and a selection their finest Champagnes. From legendary full flavour Black Label and delicate Rosé, to the iconic dry White Label designed to work well with a little flavour, such as a slice of strawberry, a sprig of fresh mint or zest of orange or lemon, there is something to suit every palate. I’d certainly be willing to compare a few combinations. Some of you may remember I spent most of the day at the Cruise Show with Lanson.
If you would like to increase your knowledge of Champagne, Lanson have put together a Little Black Book of Champagne secrets, facts and anecdotes. You can order your free copy (UK residents only) here.
Polo In The Park have a fantastic Kids Club on Sunday 10 June open exclusively from 10.30 am – 1.30 pm. In fact it’s worth going just for that. They have a pitch invasion, family olympics, giant slides, tug of war, bouncy castles, obstacle courses, soft play, games, face painting and much more. Top Children’s Entertainers Eddie Catz and Sharky & George will be on hand to ensure everyone has a fantastic day. Ham Polo Club will be giving kids the opportunity to have a go at polo on their wooden horse. In addition Chelsea FC Foundation will be hosting a football skills session and giving away prizes.
In between games, you can visit the Shopping Village featuring brands such as Boadicea The Victorious, Robusto Cigars, Olivia and Pearl, Vintage Collectable Clothing, Parkers Cufflinks and many more.
The Grazing Paddock is an eclectic mix of London’s best restaurants and street food, so you are sure to find something to get your teeth into.
Six teams, Buenos Aires, Cape Town, Zurich, London, Dubai and Kissimmee will compete over three days. There will be three matches per day and the teams will be playing under new City Polo Series Rules.
This unique format gives the game a fast and furious approach with a smaller playing field, so spectators can enjoy an exhilarating and up close experience of this incredible sport.
Full details of the game, event and timetable can be found here
The team draws were made at the Mandarin Oriental Hyde Park on 9 May. The hotel is also one of the proud sponsors of the event. This is how the playing looks for day one.
Lanson provided a refreshing glass of Champagne to start the proceedings.
It was a great night and if you have never been to the Mandarin Oriental at Hyde Park, here’s a little look inside it’s magnificent interior.
£5 Discount Code
To save money on your Polo In The Park tickets, enter my unique code SHIPSPOLO at checkout and get a £5 discount of each ticket.
Meet Me There
I will be there on Sunday 10 June, I hope to see you there. Come and find me, I am sure to be in the Champagne Lanson Garden, or simply tweet me @flaviagray Book your tickets here
I remember the times that our management team would attend the TTG Awards and come back celebrating. They would get pizza delivered to the staff in the office to celebrate.
A Royal Departure
People thought I was crazy when I said I was going to leave the security of my job at the Royal Caribbean call centre in Weybridge to start my own business. I had been there for 2 years and was one of the top achievers. I never wanted to go into ‘sales’ and still it makes me shudder at the sound of the word, but my title as a Personal Cruise Specialist, kept me focusing on my passion rather than the sales targets.
Royal Caribbean Staff Christmas Party 2012 at Sandown, Esher
Sitting at my desk in the Royal Caribbean call centre, with a little help from our friends.
I loved my job, at least talking about cruising and helping people plan their next holiday was great. As I managed 5 cruises during my time there in addition to becoming part of a promotions team showing people around the Royal Caribbean and Celebrity Cruise ships when they were in Southampton and Harwich, I certainly had plenty to talk about.
My first cruise on Grandeur of the Seas had me hooked.
Being in a call centre environment was very tough for me. The restrictions that were placed on us with our call monitoring really frustrated me. I felt that given a free reign to do and say what I wanted and take as long as I like to do so, would really help improve the rapport between myself and the guest and I was convinced if I was allowed to do this, people would not want to book elsewhere ever again.
I was so excited about being the owner of a travel franchise. I got my business cards, headed paper, website and all the access to training and booking every cruise line imaginable. At first, when my phone would ring, I just froze. At Royal Caribbean we had a tick list of things we had to say, so although it wasn’t scripted, you had a guide to follow. I was scared of what people would ask me about as I only knew three brands.
At the helm of my own business, I introduced myself to the world at the Black Cherry Fair in Chertsey.
I used my newly found love and soon to be fiancé as a distraction for the first few months. He was helping financially and looking after him was a full time job with his forgetfulness, clumsiness and type one diabetes. We decided to start a family. Well, I had my 13 year old daughter but my partner didn’t have children and with me fast approaching 41, I felt we needed to make this a priority. It worked! 6 weeks into the pregnancy the cracks started to show in the relationship and it ended shortly after.
This left me in a position where I had no job, no income, no savings, a teenage daughter and I was pregnant at 40. I think it was inevitable that depression followed shortly after. The next 7 months were a blur and most days I just couldn’t face talking to anyone. I hate to think how many bookings I let go in that time, but I just spent days and days on the sofa watching tv and longing for the day my baby would be here. I was hoping that once the baby was born I would be in the right frame of mind to get stuck into the business. I can only thank from the bottom of my heart, those customers/friends who stuck with me during that time.
Set Sail Again
Joshua at one week old almost to the hour, we made our first booking together.
When Joshua was 1 week old we made our first booking. It was almost like my customers pushed me into working. They were having none of this “I’m tired” stuff, they wanted to book a cruise and that was that. They could have gone anywhere else, but they wanted to book with me. I didn’t understand why, but anyway I went with it and the bookings started coming in.
A lot of travel agents thought my success was down to bringing my Royal Caribbean and Celebrity Cruises customers with me, but this was not the case. I think about three of my original customers found me through various ways online via social media and another had become a good friend of mine before I left, so naturally stuck with me. I have had a few customers come to me through the GoCruise website and a few web leads but the majority of my business, in fact 98% of my business is referrals. I have never placed an ad anywhere as it’s not been necessary.
Being A Cruise Expert
I love my job and being a cruise expert means I have to spend as much time getting to know the differences between the different cruise lines and which ones suit who. It’s not just as straightforward as which cruise line, that is just the first factor. You then have to think about destination, time of year and price. All of these things will have an impact as to the type of people that will be found onboard and if you don’t match the right person with the right cruise, it will be there worst nightmare.
Joshua at the age of 8 months on his second educational cruise. This one was Ruby Princess.
Cruises can cost a significant amount of money and in some cases people take one in a lifetime or at least every couple of years. People work so hard for their money and sometimes spend months if not years planning the cruise, so you don’t want them to feel disappointed in any way with their chosen cruise. I have and will continue to talk someone out of a cruise if I think they will not enjoy it. Sometimes a cheap price can really pull people into booking a cruise, but if you know your customer is very frail and cant stand the cold, you cannot let him go to the arctic in winter. No amount of profit is worth that. What is the point in going on a cruise that you cannot enjoy the destinations?
Happy, Blessed and Thankful
So nearly three years into the business, I am happy, I enjoy my job if you can call it that because I love it so much. Obviously to be an expert it is imperative that I get on as many cruise ships as possible so what is there not to love? Then you talk to guests about cruises, again an absolute pleasure.
Going full circle, from working with Royal Caribbean to being a guest travel agent onboard the brand new Quantum of the Seas.
To top it all off, I have been absolutely blessed with being nominated for not one, but two of the travel industry’s most prestigious awards Cruise Agent of the Year and Travel Agent of the Year – Independent. The TTG Travel Awards 2015 is organised by the industry’s leading trade magazine, Travel Trade Gazette and boasts a unique awards format, with the main ceremony at the Lyceum Theatre, West End followed by an after-party at The Savoy, London.
The TTG Travel Awards are regarded as the universal benchmark of quality within the travel industry; the rigorous judging process involves over 30,000 agent ratings combined with judging from elite industry experts, making the TTG Awards the most coveted industry accolade.
“The TTG Travel Awards really are the blue riband of the travel industry, celebrating those businesses who are truly on top of the world when it comes to travel and tourism. This year we are building on their success by once again announcing our winners centre stage at iconic West End theatre the Lyceum, home of The Lion King, before a spectacular after-party at The Savoy. I’d personally like to extend my congratulations to [for making it into our hotly-contested shortlist and I am looking forward to finding out the winners on the night!”
Daniel Pearce, Managing Director, TTG Media Ltd
When I heard about it I was stunned. It is an absolute honour to have been recognised in this way by the industry and I have already noticed a difference in the trust new customers have in me. If I am one of the lucky winners, I am sure it will have even more of a positive effect on my business.
The awards night is on 28 September at the Lyceum Theatre with an after party at the Savoy. I am not expecting to win as I was totally shocked that I was even nominated once, let alone twice, but I am looking forward to an incredible evening with the industries top names and to find out who the secret celebrity host will be on the night.
“congratulations from all of us at 107.8 Radio Jackie”
Lucy, Josh and I at Polo in the Park 2014 courtesy of Celebrity Cruises
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